allowing one customer to spend £65,835 in just 5 months without SOF checks being carried out.not setting out which documents should be requested as part of SOF checks.accepting verbal assurances from customers as to employment income and being reliant on open-source information to validate SOF.implementing a policy where customers were allowed to deposit £40,000 before carrying out SOF checks.In one example, a customer had one of his 11 accounts restricted because of Source of Funds (SOF) concerns, but he was allowed to open three more accounts and continue gambling. not ensuring that if a customer has multiple accounts those accounts are managed for customer interaction holistically and financial limits can be implemented across all accounts.during a Commission assessment there was no evidence of the operator proactively placing restrictions on accounts where social responsibility concerns were raised.most of the interactions conducted predominately consisted of an email just detailing the responsible gambling tools and did not require a customer response.giving a customer they knew was an NHS worker earning £1,400 a month a monthly deposit cap of £1,300.not taking into account the Commission’s formal guidance on customer interaction.not carrying out a customer interaction with a customer who lost £37,000 in a six week period during the Covid-19 pandemic.

not effectively identifying players at risk of harm because their policies determined financial checks should be carried out after a customer had deposited £40,000.“Consumers in Britain deserve to know that when they gamble, they are participating in a leisure activity where operators play their part in keeping them safe and are carrying out checks to ensure money is crime-free.” “Today’s fine is one of our largest to date, and all should be clear that if there is a repeat of the failures at 888 then we have to seriously consider the suitability of the operator to uphold the licensing objectives and keep gambling safe and crime-free. This is the second time 888 UK Limited has faced enforcement action – in 2017 they paid a £7.8m penalty package for failing vulnerable customers.Īndrew Rhodes, Gambling Commission Chief Executive, said: “The circumstances of the last enforcement action may be different but both cases involve failing consumers – and this is something that is not acceptable. An online gambling business will pay a £9.4m fine after a Gambling Commission investigation revealed social responsibility and money laundering failings.Ĩ88 UK Limited, which operates 78 websites including 888.com, has also received an official warning and will undergo extensive independent auditing.

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